General Information
MeetRecord, Inc. (“MeetRecord”) has created this privacy policy to let you know what information we collect when you access and use the MeetRecord website and the service we provide via our smart meeting notetaker, why we collect it, and how it is used. Our Privacy Policy is governed by our
Terms of Use.
By accessing and using this Site and availing yourself to our Services, you consent to the data practices described in this Privacy Policy and our Terms of Use. We may periodically make changes to this Privacy Policy. We will notify you about material changes in the way we treat personally identifiable information by sending an email message to the email address you most recently provided to us and/or by prominently posting a notice on our Site. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes, so we encourage you to visit this web page often. If you do not consent to this Privacy Policy, please do not access and use the Site and our Services.
The Identifiable Information That You Provide
As a user, you may login to the Service, including through our Website. We will ask you to provide personal information, including your name, your company name, and your email address.
When you, or someone on your behalf, contact us we may receive and process any personal information that you provide us. This information can be used to provide the Service or to contact or identify you. Personal information may include, but is not limited to, your name, email address and telephone number.
When you use our Service to record, transcribe, analyze and share the recordings of web conferencing meetings and dialer phone calls, and take notes for those meetings and calls, collectively Content, may contain personal information.
The Identifiable Information That We Collect
When you access the Website, our servers log certain ‘traffic/session’ information from your device, such as your user agent and the Internet Protocol (IP) address.
When you use the Website, we collect information about your Service activity, for example your log-in and log-out time, the duration of Service sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures and geo-location.
What Do We Do With The Identifiable Information?
We use the personal information we collect and receive to provide the Service, to enable the Service’s tools and features, to study and analyze the functionality of the Service, to provide support, to measure Service activity for pricing purposes, to maintain the Service, to make it better and to continue developing the Service.
We may use Customer’s email address to contact Customer when necessary, to send Customer reminders and to provide Customer information and notices about the Service. We may include commercial and marketing information.
We obey the law and expect you to do the same. If necessary, we may use your identifiable information to enforce our terms, policies and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service, and to take any action in any legal dispute and proceeding.
We commit to process personal information solely for the purposes described in this policy. To the extent relevant and possible, we will make efforts to maintain the information accurate, complete and up-to-date.
Sharing Identifiable Information With Others
Our Customers and their meeting participants or call receivers have access to the recordings, transcription and our analysis. They may share the access to the recordings with their other colleagues and relevant third parties.
We do not sell, rent or lease your personally identifiable information. We may share your identifiable information with service providers and other third parties, if necessary to fulfill the purposes for collecting the information, provided that any such third party will commit to protect your privacy as required under the applicable law and this policy.
We may also share personally identifiable information with companies or organizations connected, or affiliated with us, such as subsidiaries, sister-companies and parent companies, with the express provision that their use of such information must comply with this policy.
Additionally, a merger, acquisition or any other structural change may require us to transfer your personal information to another entity, provided that the receiving entity will comply with this policy.
We may be liable for onward transfers to third parties in violation of the Privacy Shield Principles. For further information, please below see the EU-US Privacy Shield chapter of this policy.
We do not use customer data to train external models or for any purpose beyond the agreed-upon scope of our services. Any personal data processed by our AI systems is handled in compliance with applicable data protection laws, including GDPR and CCPA where relevant.
YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT
Subject to the GDPR and applicable law’s limitations, the rights afforded to you as a data subject are:
RIGHT TO BE INFORMED : You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
RIGHT OF ACCESS : You have a right to access the personal data you have provided by requesting us to provide you with the same.
RIGHT TO RECTIFICATION : You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
RIGHT TO ERASURE : You have a right to request us to delete your personal data.
RIGHT TO RESTRICT : You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
RIGHT TO OBJECT : You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
RIGHT TO DATA PORTABILITY : You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party’s product/service.
RIGHT NOT TO BE SUBJECT TO AUTOMATED DECISION-MAKING : You have a right to not be subject to a decision based solely on automated decision making, including profiling.
In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set out in Section 12 below.
The data provided by you as a Visitor, or when you sign up as a Customer / User or register for our Services will be processed by us for the purpose of rendering Services to you or in order to take steps prior to rendering such Services, at your request. Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same.
Additionally, we may process your data to serve legitimate interests.
Google Workspace APIs are not used to develop, improve, or train
generalized AI and/or ML models.
Accordingly, the grounds on which we can engage in processing are as follows:
YOUR RIGHTS UNDER CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
MeetRecord complies with CCPA by giving you the five privacy rights for California consumers:
The right to know about the personal information a business collects about them and how it is used and sharedYou have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
The right to delete personal information collected from them.MeetRecord gives you the right to request us to delete your personal data.The right to opt-out of the sale of their personal information.
The right to non-discrimination for exercising their CCPA rights.
MeetRecord does not sell any data of any of its users/customers/leads.
MeetRecord assures no discrimination against consumers exercising their right of privacy under CCPA.
MeetRecord assures that it will not ask for waiver of privacy rights from California consumers. In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set out in Section 12 below.
Disclosure of Information to Authorities
We may need to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Aggregated and Analytics Information
We may use analytics tools, including Google Analytics, Intercom, FullStory, Segment, Mixpanel. These tools help us understand users’ behavior on our sites and applications, including by tracking page content, and click/touch, movements, scrolls and keystroke activities. The privacy practices of these tools are subject to their own policies and they may use their own cookies to provide their services. For further information about cookies, please see the ‘Cookies’ section in this policy. Further information about the privacy practices of our analytics service providers is available at:
https://www.google.com/policies/privacy/partners/;
From time to time, we may use additional or alternative analytics services. We will provide a notice of these changes on our website, and to our Customers through email or other available electronic means.
We use anonymous, statistical or aggregated information, which may be based on extracts of your personal information, for legitimate business purposes including for testing, development, control and operation of the Service. We may share such information with our partners. It has no effect on your privacy, because there is no reasonable way to extract data from the aggregated information that can be associated with you. We will share your identifiable information only subject to the terms of this policy, or subject to your prior consent.
Accessing Your Personal Information
At any time, you may contact us at: support@meetrecord.com and request to access the identifiable information that we keep about you. We will make good-faith efforts to locate the data that you request to access.
If you find that the information that we keep about you is not accurate, complete or updated, then please provide us the necessary information to correct it.
Under your right of access, you may obtain confirmation from us of whether we are processing personal data related to you, receive a copy of that data, so that you could verify its accuracy and the lawfulness of its processing, request the correction, amendment or deletion of the data if it is inaccurate or processed in violation of the applicable law or the Privacy Shield Principles (as further explained below).
Choice
At any time, you may choose (opt out) whether your personal information is (i) to be disclosed to a third party, other than to third parties who act as our agents to perform tasks on our behalf and under our instructions, or (ii) to be used for a purpose that is materially different from the purposes for which it was originally collected, pursuant to this policy, or subsequently authorized by you or (iii) unsubscribe our mailing lists, newsletters or disable your account. You may exercise your choice by sending us an opt-out request to: support@meetrecord.com.However, we may store and continue using or making available certain personal information that is related to you. For further information, please read the Data Retention section in this policy.Note that if your personal information is included in content which was provided to the Service by one of our Customers. You may want to contact the Customer who provided that content and request that your personal information is removed.Some web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is a HTTP header field indicating your preference for tracking your activities on the Website or through cross-site user tracking. Our Website does not respond to DNT signals.
California Privacy Rights
If you are a California resident, California Civil Code Section 1798.83 permits you to request in writing a list of the categories of personal information relating third parties to which we have disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. To make such a request, please contact us at: support@meetrecord.com..
Response to Requests
When you ask us to exercise any of your rights under this policy and the applicable law, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal information related to others and to ask you questions to better understand the nature and scope of data that you request to access.We may redact from the data which we will make available to you, any personal information related to others.
Data Retention
We retain different types of information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law.
We may need to keep personal information for as long as necessary to support the purposes of processing under this policy and for additional legitimate business purposes, for example, for record keeping, for cyber-security management purposes, legal proceedings and tax issues.
We may keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information.
In any case, as long as you use the Service, we will keep information about you, unless we are required by law to delete it, or if we decide to remove it at our discretion.
Transfer of Data Outside Your Territory
We may store and process information in various sites throughout the globe, including in sites operated and maintained by cloud based service providers. If you are a resident in a jurisdiction where transfer of your personal information to another jurisdiction requires your consent, then you provide us your express and unambiguous consent to such transfer.
EU-US Privacy Shield
We comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
We have certified that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.
If there is any conflict between this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles will govern. To learn more about the Privacy Shield program, and to view our certification page, please visit
https://www.privacyshield.gov/. The Federal Trade Commission (FTC) has jurisdiction over our compliance with the EU-US Privacy Shield Framework.
Cookies
Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie.
Some cookies are removed when you close your browser session. These are the “Session Cookies”. Some last for longer periods and called “Persistent Cookies”.
We use both types. We use Persistent Cookies to remember your log-in details and make it easier for you to log-in the next time you access the Service. We may use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Service’s features and tools.
Every browser allows you to manage your cookies preferences. Please bear in mind that disabling cookies may complicate or even prevent you from using the Service.
Information Security
We and our hosting services implement systems, applications and procedures to secure your personal information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.
These measures provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Service will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
Dispute Resolution
We do periodical assessments of our data processing and privacy practices, to make sure that we comply with this policy, to update the policy when needed, and to verify that the policy is displayed properly and accessible. If you have any concerns about the way we process your personal information, you are welcome to contact our privacy team at: support@meetrecord.com.We will look into your query and make good-faith efforts to resolve any existing or potential dispute with you.
In compliance with the EU-US Privacy Shield Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact our privacy team. Our privacy team’s contact details are indicated above.
We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the EU Data Protection Authorities. Please contact the EU Data Protection Authorities for more information and to file a complaint, at no charge. You may find the relevant contact details at:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.Additionally, if you are an EU data subject, you may invoke binding arbitration in certain cases, as further described in Annex I of the EU-U.S. Privacy Shield Agreement. For further information, please visit the Privacy Shield web site at:
https://www.privacyshield.gov, or contact our privacy team
.
Changes to This Privacy Policy
From time to time, we may update this policy. If the updates have minor if any consequences, they will take effect 7 days after we post a notice on the Website. Substantial changes will be effective 30 days after our notice was initially posted.
Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required.
Contacting Us
Please contact us by emailing to support@meetrecord.com with any questions regarding this Privacy Policy.
