Omneky Cuts Sales Rep Ramp-Up Time by 50% with AI-Powered Coaching

Omneky utilizes state-of-the-art deep learning to personalize advertising creative across all digital channels. Their machine learning algorithms analyze which designs and messaging resonate with prospective customers and use these insights to generate the most effective ads.

The Challenge:

1. High Volume of CS and Account Management Calls

Omneky’s Customer Success and Account Management teams handle hundreds of onboarding and status calls monthly across multiple clients. With such a high volume of short calls, maintaining consistency and accuracy in communication became a significant challenge.

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2. Lack of Centralized Call Repository

There was no unified database where reps could easily access past calls for context or reference. This made it harder to ensure consistency and continuity in client communication.

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3. Difficulty in Monitoring Process Adherence and Coaching

The team needed a scalable way to review calls, ensure adherence to processes, and provide feedback across hundreds of client interactions,which was something manual efforts couldn’t keep up with.

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The Solution:

MeetRecord provided Omneky with a scalable, AI-driven solution to monitor calls, review performance, and improve process execution:

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1. Centralized, Searchable Call Library

By integrating MeetRecord with their calendar and video conferencing tools, Omneky ensured all CS and AM calls were automatically recorded and saved. These recordings are now searchable by rep name, meeting title, date, or team, making it easy to find specific calls as needed.

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2. AI-Powered Coaching and Review

Using MeetRecord’s AI Coaching module, each call is automatically reviewed and scored based on parameters set by the team. This allowed for consistent, objective evaluation and helped highlight specific areas for improvement.

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3. Process Monitoring Through Coaching Initiatives

MeetRecord’s coaching initiatives feature is also used to track new process rollouts and check adherence. Managers can leave manual feedback directly on calls and monitor how well reps implement expected practices.

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The Impact:

MeetRecord enabled Omneky to transform their call review and coaching workflows:

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✅ 1000+ Customer Success Meetings Tracked Monthly
Omneky now reviews over a thousand calls each month using MeetRecord without the overhead of manual tracking.

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✅ Central Source of Truth for CS Calls
All client conversations are stored in a single, searchable location, hrnce reducing confusion and supporting better handoffs and follow-ups.

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✅ Improved Coaching Efficiency
AI-driven reviews have helped managers provide timely, consistent feedback while keeping the team aligned with internal processes and quality standards.

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Accelerating Ramp-Up Time of New Sales Team Members

"No other solution offers material ways to help remote CS and sales teams improve like MeetRecord."

— Aaron Surloff, Co-founder, Omneky

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