Hive Reduces Implementation Time by 41% with AI Coaching

Hive.co is a leading marketing platform for event marketers, helping clients integrate their tech stack to deliver personalized campaigns that drive growth. Hive specializes in using customer data to create effective email and SMS campaigns that sell out events.

Accelerating Implementation & Collaboration

"We were thrilled with the value, customer support, and MeetRecord team’s commitment to client feedback-driven product updates. If you're looking for a sales coaching tool or post-demo analysis, you have to give MeetRecord a try!"

— Andrew Voelker, CRO, Hive

Challenge

With 20+ client reps handling 30+ calls per week each, Hive struggled with ensuring smooth transitions of customer accounts from sales to customer success (CS) teams. The lack of a structured system led to lost information during handovers, making it difficult for CS reps to effectively serve clients and for managers to evaluate performance.

Solution

Hive implemented MeetRecord to streamline the handover of client information, centralize call recordings in a searchable repository, and enable effective call reviews and coaching. This allowed the team to improve collaboration between sales and CS, ensuring that all relevant information was accessible and actionable.