Conversation Stats

Effective communication is the linchpin that drives engagement and impacts outcomes.

Track and analyze various conversation metrics, ensuring sales representatives can fine-tune their approach for optimal results.

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Drive Engagement and Outcomes

Conversation Stats Tracked

Call Duration - Duration of the call
Talk Ratio - Talk-to-listen ratio of the Sales representative. Ideally, it should be less than 45%.
Longest Monologue - The longest duration for which the Sales representative continuously spoke. This should be less than 4 minutes.
Longest Customer Story - Longest duration for which the Customer spoke. Ideally, this should be more than 3 minutes
Interactivity Score - Measure of interactivity between the host and prospect. This is in the range of 1-5, where 5 indicates high interactivity.
Question Rate - Number of questions asked in an hour. This should be more than 18.
Patience - Avg pause time before the sales representative speaks. .5-2 seconds pause indicates thoughtfulness.

Filler Words

By tracking and identifying filler words, sales teams can enhance clarity, eliminate distractions, and maintain a more focused dialogue, leading to increased engagement and improved sales calls.

Emotions

MeetRecord goes beyond words to track emotional cues.

From positive emotions like being impressed or surprised to potentially negative ones like anger or dissatisfaction, this feature enables sales representatives to gauge the emotional tone of the conversation, fostering more meaningful connections with prospects

Empathy

By tracking whether sales representatives respond empathically to queries, MeetRecord provides insights into the level of empathy conveyed during conversations, further enhancing the customer experience.