Jiminny has fast risen to popularity as a conversation intelligence tool. Going by its 250+ current customer reviews on G2, it has the same ratings as the market leader, Gong.
That being said, Gong’s popularity (with ~5K user reviews on G2 alone) is unmatched. As one of the earliest and most well-known names in the conversation intelligence space, it boasts great reviews and a large number of users.
But how does Jiminny compare to Gong in the aspects that matter for your business?
Read on for a detailed Gong vs Jiminny comparison that looks at features, pricing, customer reviews, and target audience to help you
- Understand the key functionalities of Jiminny and Gong
- Know how Gong and Jiminny are alike and different
- Decide if Jiminny is the best Gong alternative for you
Gong vs Jiminny: What should you consider while making a comparison?
1. Use case and functionality
- Why do you want to use a conversation intelligence tool? Is it for capturing customer insights or improving sales insights or improving sales meeting efficiency?
- Which core functionalities do you need (revenue intelligence, meeting intelligence, sales coaching, people intelligence)?
- What level of flexibility and customizability do you need with regard to the above?
2. Ease of use
- How easy is the tool to introduce and adopt in your context?
- Do you need to invest in training and onboarding?
- Is it future-friendly? Will you be able to use the product as your business and teams evolve?
- Can you use a free or trial plan?
- Is the pricing flexible and transparent?
- Are there any minimum usage requirements or fees?
In the rest of this Jiminny vs Gong comparison, we consider all of these aspects into account so you can make an informed decision.
Jiminny vs Gong Comparison: Feature, Functionality, and Pricing
Here is a snapshot of the key conversation intelligence, coaching, and collaboration features that Gong and Jiminny offer.
1. Conversation intelligence (recording, transcription, note-taking)
Both Jiminny and Gong offer comprehensive AI-based call transcription and summarizing capabilities and work with all major conferencing providers for recording, transcription, and analysis.
However, several users have complaints about the accuracy of the transcripts, like this user review on G2.
On the meeting efficiency and collaboration front, Gong and Jiminny are designed to boost efficiency by automating tasks like CRM entry. Both also support sharing snippets of key moments of calls via MS Teams or Slack.
2. Sales coaching
Gong’s focus on deal intelligence and its experience with some of the most competitive businesses in the world, have led to its sales coaching functionality being perfected over time. And it’s here that Gong has a clear edge over Jiminny.
With topic audits and personalized recommendations for sales reps, Gong ensures that sales coaching encompasses capturing and sharing best practices as well as personal improvement for each rep.
Gong’s conversation intelligence can help managers easily identify what sales reps are doing right and wrong (say, by identifying the percentage of a sales rep’s deals that don’t involve the decision maker, the number of engagements the team had before closing a deal, etc).
It also ensures the visibility of success drivers and coaching moments across email, conference calls, mobile calls, etc. In addition, it has automatic notifications for managers to coach their reps, while also surfacing personalized recommendations (like who needs to be coached next and on what).
Jiminny too has a well-defined approach to sales coaching that covers peer learning and self-coaching. If you’re a small sales team looking to get your sales coaching plan off the ground, Jiminny’s sales coaching is really all you’d need.
3. Revenue intelligence
Gong has a clear advantage here with its pipeline management and forecast intelligence.
Jiminny on the other hand is limited to pipeline visibility and lacks the capability to forecast or notify sales teams about potential risks.
4. People intelligence
Jiminny has a clear focus on identifying key performance parameters such as listening skills and talk-to-listen ratios, and the usage of monologues.
It offers the ability for a sales manager to see how all their sales reps are performing on their calls so they can track and improve their performance – while also giving sales reps insights into their own performance.
5. Adoption and ease of use
Going by user reviews, both Gong and Jiminny fare well on ease of use and setup.
However, here’s what we found when we dug a little deeper.
As for Gong, there’s a predictable learning curve associated with it – given its complex revenue intelligence capabilities. However, if you’re a smaller organization, this additional complexity could be the reason for user overwhelm and lower adoption.
Gong vs Jiminny: Pricing Comparison
We looked at three aspects to compare Gong and Jiminny’s approach to pricing:
- Transparency: The Gong website has no clear mention of its pricing approach. There is a qualification process and a sales call before you know the pricing structure that applies to you.
- Platform fee and minimum seat mandate: Gong comes with a platform fee required every year. Jiminny, on the other hand, does not charge a platform fee, but instead, has a setup fee for its onboarding process.
- Flexibility: Both Gong and Jiminny fall short here – Jiminny offers flat pricing. This means that whether you conduct 10 or 50 meetings, you end up paying a flat fee per user.
Gong vs Jiminny: Target Audience
Let’s take a look at the customer logos to get a sense of their target audiences.
Gong has a clear focus on enterprise companies while Jiminny, with its pricing and usage options, caters to SMBs and mid-market organizations.
Looking deeper, within their target audience, Gong has a clear focus on revenue leaders while Jiminny positions itself for Sales, Customer Success, and other teams.
Jiminny vs Gong: Customer and User Reviews
Before we wrap things up, let’s take a look at what users have to say about Gong and Jiminny.
Here’s what reviews on G2 say.
The sheer number of Gong user reviews is an indicator of its popularity and market dominance.
But this is also accompanied by a clear focus on enterprise customers. The result?
Users from SMBs and mid-market companies don’t find Gong to be a great fit for their use case.
We have also analyzed the latest Gong interviews to surface some of the issues users are talking about. Check it out: 300 Gong G2 reviews analyzed
We also looked at Jiminny vs Gong reviews on TrustRadius.
Gong’s TrustRadius reviews have users talking about Gong’s UI issues (it’s clunky and hard to use). It’s not hard to see why: Gong’s enterprise-focused complex features can overwhelm users – especially those from startups or small businesses.
Jiminny on the other hand has great user reviews about onboarding and support – although this needs to be taken with a pinch of salt given the lower number of reviews.
We hope this article helps you assess if Jiminny is the right Gong alternative for you.
Here is our recommendation:
Jiminny is a competitive offering with the best of Gong’s features designed for mid-market companies.
The drawbacks include the flat pricing, the 12-month commitment it demands, and the one-time setup fee.
If you’re a startup or an SMB looking for something that offers more flexibility, why don’t you take MeetRecord for a spin?
We’ve designed MeetRecord to be a Gong or Jiminny alternative specially designed for small businesses and early-stage teams. It offers all of their conversation intelligence and sales coaching capabilities so you can
- get complete and centralized visibility into all your sales conversations,
- uncover customer insights features and capture the Voice of Customer
- improve your sales reps’ performance by capturing and tracking their performance
The best part is that we offer flexible pricing – even a monthly payment option – to ensure that fast-growing teams get the maximum ROI with paid plans starting at $19/user/month.
Talk to us to learn how you can make the most of Jiminny’s features at <25% of the cost.