Is Gong or MeetRecord the better Meeting intelligence platform for your team? Here's our in-depth comparison of the two platforms to show you the differences and help you decide.
Overview
When looking for a meeting intelligence tool that can record your calls, transcribe them and use AI to help your sales reps better perform on sales calls, Gong and MeetRecord are the first choices.
But what is the difference between them?
How do they compare when it comes to automation, AI insights coaching and most importantly pricing?
We’ve put together a detailed Gong vs MeetRecord comparison that looks at features, pricing, customer reviews, and target audience to help you
- Understand the key functionalities that MeetRecord and Gong offer
- Know how Gong and MeetRecord are alike and different
- Decide if MeetRecord is the right Gong alternative for your use case
About Gong
Gong is one of the first conversation and revenue intelligence tools in the market. Making it the go to tool for most enterprises. Gong captures data from sales conversations including emails, texts and calls to find insights that enterprises can use to make revenue decisions.
About MeetRecord
MeetRecord is a meeting insights platform that uses data to help you build a high-performing sales team. MeetRecord is built for medium to large enterprise, it captures sales insights from sales calls & meetings and uses AI to find patterns and insights that managers can use to improve how reps perform on their calls with customers.
Gong vs MeetRecord: Features and Functionality
Here is a snapshot of the key conversation intelligence, coaching, and collaboration features that Gong and MeetRecord offer.
Now, let’s get down to the details
1. Core Value Proposition: Conversation Intelligence for Customer-Facing Teams
Gong also analyzes customer conversations across all channels such as email, phone, and conferencing platforms.
We also looked at user inputs on the Trust Enablement website to understand exactly what customers were using Gong for. Here’s what we found.
At the heart of Gong’s offering is AI-powered conversational intelligence that captures and analyzes customer-facing conversations to empower revenue teams with visibility, insights, and recommendations.
This is also what MeetRecord offers. It records, transcribes, analyzes, and stores every call so sales teams get
- visibility into every conversation,
- advanced analytics from each sales call and across calls, and
- insights on sales rep performance.
Further, MeetRecord provides customizable dashboards so that you can create custom reports which suit your business.
However, since MeetRecord is designed for growing businesses, deal intelligence and cross-channel visibility is also one of the core focus. Its focus is on helping teams increase their win rate, grow their sales pipelines, capture customer insights, and scale sales team quicker onboarding.
Recently, MeetRecord launched Deal Intelligence features like tracking Deal Health Score, Deal Health timeline, Deal activity and summary.
When it comes to revenue intelligence, it also ensures pipeline visibility and identifies trends, blockage points, key objections, competitor mentions, etc., across all sales conversations.
2. Meeting Intelligence and Management
Both MeetRecord and Gong offer AI-based call transcription and summaries.
When it comes to meeting efficiency and collaboration, they integrate with popular CRMs, as well as internal tools for sharing insights from meetings. For example, you can use MeetRecord to share snippets of key meeting moments on Slack.
The centralized access to all call recordings on Gong and MeetRecord’s call library ensures that sales teams can make sales meetings consistent across reps and managers, as well as onboard new reps quickly and easily.
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3. Email Intelligence
MeetRecord has recently added the feature to analyze email conversations. Gong has a similar feature but at a basic information level.
Further, MeetRecord uses this data to provide pin-pointed recommendations to close deals faster as shown below.
4. Revenue intelligence
Gong’s revenue intelligence has a heavy focus on pipeline management and forecast intelligence.
As mentioned before, MeetRecord launched Deal Intelligence features like tracking Deal Health Score, Deal Health timeline, Deal activity and summary.
Deal recommendations and deal summary use the latest in Generative AI to give you pin-pointed recommendations.
5. Sales coaching
Gong has topic audits and personalized recommendations for each sales rep to ensure that sales coaching includes
- capturing and sharing best practices, and
- targeted coaching for each rep, backed by data
It also surfaces success drivers and coaching moments across the gamut of email, conference calls, mobile calls, etc.
For managers, it has automatic notifications that help them personalize their coaching by identifying who needs to be coached and on what.
MeetRecord does something similar with its integrated sales coaching that covers peer learning and self-coaching. Further, MeetRecord provides end-to-end AI Coaching with automated call scoring and reports.
For example, it can help managers identify key strengths and areas of improvement for sales reps, and even make sure that they are rated by other managers or reps.
If you’re a small or growing sales team, MeetRecord’s sales coaching has everything you need to get started.
6. People Intelligence
On the People Intelligence front, both highlight the key performance parameters of each sales rep.
MeetRecord incorporates people intelligence by highlighting key parameters such as listening skills, talk-to-listen ratios, and the usage of monologues.
7. Ease of use
Gong rates high on usability (its positive G2 reviews show this). But its revenue intelligence capabilities could be an overkill for smaller teams or early users.
In our analysis of the 300 latest Gong reviews, we found that nearly 28% of users mention that they find Gong hard to use.
MeetRecord is specifically designed for fast-growing teams, and has no learning curve, so to speak. Additionally, it has a highly responsive support team (rated 5 stars for support on G2) to help users with issues.
8. Gong vs MeetRecord: Pricing
Gong has an opaque approach to pricing, though you could expect to spend $100 to $200 per user – in addition to a mandatory base price. This works out to about $5000(base price) + $1200 per user/year + $7,500 (Onboarding and training costs).
MeetRecord has a transparent pricing model with paid plans starting at $39 per user per month.
9. Gong vs MeetRecord: Target segment
Here’s a quick look at Gong’s customer base which includes the likes of LinkedIn and Hubspot.
Gong’s focus on revenue leaders in large enterprise companies is evident. MeetRecord, on the other hand, is specifically designed keeping SMBs and mid-market organizations in mind.
This reflects in its small business-friendly pricing structure and flexible payment models.
10. Gong vs MeetRecord: Customer Reviews
On G2, Gong’s ratings stand at 4.7/5 stars while MeetRecord is rated 4.9/5 stars.
Gong or MeetRecord: 5 questions to ask yourself
- Which core functionalities do you need - conversation intelligence, sales coaching, people intelligence, or more?
- How easily can you introduce and adopt a new tool in your context? Does the tool need training and onboarding effort?
- Is it future-proof? Can you continue to use it as your business and teams evolve?
- Is the pricing transparent, flexible, and affordable?
- Are there any minimum usage requirements or fees?
We hope these guiding questions and this comparison article help you assess if you need an enterprise-grade tool like Gong or if a slightly scaled-down version like MeetRecord does the job for you.
If you’re a startup or small business looking for cost savings and flexibility, why don’t you take MeetRecord for a spin?
As a Gong alternative specially designed for mid-market and growing businesses, it offers Gong’s most used revenue intelligence and sales coaching capabilities for
- complete and centralized visibility into all your sales conversations,
- customer insights, and capturing the Voice of Customer
- Standardizing, monitoring, and improving your sales reps’ performance
With round-the-clock support, a dedicated support manager, flexible pricing models, and SMB-friendly integration support, you can be assured of maximum ROI with the least risk.
Talk to us to see all of this in action.
