How can I add trackers or keywords to track words or phrases in transcript?

Proposed Solution

Here are the steps to add keywords

1. Go to Add Trackers after clicking on Account Setup.

2. On the Keywords page, click on New Tracker button

3. Enter the Tracker name and Select Tracker type:

Topic - Part of the conversation

Competitor - Keywords or Trackers relating to competitors

Product Feature - Product related keywords like feature names, bugs, etc.

Mandatory - Keywords that should be present in the recording.

4. In case you select mandatory as keyword-type, a new text-field named Order will be shown. Select the expected chronological order of the appearance of this keyword.

For eg. If the keyword 'Problem' should come before 'Solution', Order of 'Problem' is 1 and 'Solution' is 2

5. Add the tags or words that corelate with this tag. This helps has find the keywords better.

That's it.

Once the keywords are added, we process your last 25 recordings for data.

The result will be shown in the keywords tab of the recording as below

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