FAQs
You have questions, we have answers
To add keywords
1. Go to Add Keywords after clicking on settings.
2. On the Keywords page, click on Add Keywords button
3. Enter the Keyword name and Select Keyword type:
Topic - Part of the conversation
Competitor - Keywords relating to competitors
Product Feature - Product related keywords like feature names, bugs, etc.
Mandatory - Keywords that should be present in the recording.
4. In case you select mandatory as keyword-type, a new text-field named Order will be shown. Select the expected chronological order of the appearance of this keyword.
For eg. If the keyword 'Problem' should come before 'Solution', Order of 'Problem' is 1 and 'Solution' is 2
5. Add the tags or words that corelate with this tag. This helps has find the keywords better.
That's it.
Once the keywords are added, we process your last 25 recordings for data.
The result will be shown in the keywords tab of the recording as below
Once you have nailed your CS/Sales processes, the next big task every leader faces is to replicate them uniformly across teams.
An easy way to implement this is to create a simple list of the must-have keywords you want to track and their chronological order.
Track it across your teams' meetings, and check for discrepancies. Do this both at a macro and micro level. Why?
Of course, Macro-level analysis helps you see how the processes are followed and forecast your projections. But, doing a root-cause analysis at the micro-level can help you find coaching opportunities or early indications of changing buying behavior which you surely don't want to miss.
How to add keywords?
1. Go to Add Keywords after clicking on settings.
2. On the Keywords page, click on Add Keywords button
3. Enter the Keyword name and Select Keyword type as Mandatory
4. A new text-field named Order will be shown. Select the expected chronological order of the appearance of this keyword.
For eg. If the keyword 'Problem' should come before 'Solution', Order of 'Problem' is 1 and 'Solution' is 2
5. Add the tags or words that corelate with this tag. This helps has find the keywords better.
That's it.
Once the keywords are added, we process your last 25 recordings for data.
The result will be shown in the keywords tab of the recording as below
To disconnect your Hubspot account with MeetRecord
1. Go to integrations page on MeetRecord Settings
2. Click on Disconnect button below the Hubspot Icon
To integrate your Hubspot account with MeetRecord
1. Go to integrations page on MeetRecord Settings
2. Click on the 'Connect' button below Hubspot Icon
3. Choose account and Authorize the MeetRecord app on Hubspot.
4. Go to the accounts sections to see the synced in deals and company details
1. Go to the Settings page
2. Authorize Google account integration
3. We immediately start syncing your calendar meetings. The "MeetRecord Note taker" bot will join your next meeting and process it with in 2-3 hours of meeting completion.
Currently, we support English directly.
Other languages mentioned below are in beta testing. To enable for this account, please contact support@meetrecord.com
- Spanish
- Portuguese
- German
- French
- Korean
There are the following 2 ways to do it.
1) Recommended Way
For Google Meet
- Record your meetings on Zoom by clicking on 'Record' > 'Record to the Cloud'
- MeetRecord shall fetch the recordings from you Zoom Cloud Storage using APIs
- MeetRecord's AI software will analyze calls for insights and add them to your account.
-
2) Bot (in Beta/Test mode)
- The 'MeetRecord Note taker' bot will join your Zoom and Google Meet meetings. It is in Beta at the moment, contact support@meetrecord.com to enable MeetRecord.
- Kindly allow/admit the bot to join the meetings.
- MeetRecord's AI software will analyze calls for insights and add them to your account.
Contact support@meetrecord.com to enable bot.
There are the following 2 ways to do it.
1) Recommended Way
For Zoom
- Record your meetings on Zoom by clicking on 'Record' > 'Record to the Cloud'
- MeetRecord shall fetch the recordings from you Zoom Cloud Storage using APIs
- MeetRecord's AI software will analyze calls for insights and add them to your account.
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2) Bot (in Beta/Test mode)
- The 'MeetRecord Note taker' bot will join your Zoom and Google Meet meetings. It is in Beta at the moment, contact support@meetrecord.com to enable MeetRecord.
- Kindly allow/admit the bot to join the meetings.
- MeetRecord's AI software will analyze calls for insights and add them to your account.
Contact support@meetrecord.com to enable bot.
How can I upload call recordings to MeetRecord manually?
This feature is currently in development. Expected roll-out time - 30th April '22
How will it work?
- Create a google folder called 'MeetRecord Recordings'
- Add your recordings (.mp4 files) to the folder.
- The system will fetch 25 latest recordings, analyze and add them to your MeetRecord account.
To get early access to this feature, contact us on support@meetrecord.com
Uninstalling the MeetRecord app -
1. Login with your Google account app permissions page
2. Click on the App or Search for MeetRecord.
3. Click the Remove Access.
1. To the Sign up page and enter your email address
2. Go to the Settings page
3. Authorize Google account integration
4. We immediately start processing recordings in your Google Drive folder called 'Meet Recordings'. Wait for the processing to complete. It would ideally take around 3 minutes.
5. Click on 'View Recordings' to check the recording.
6. We will automatically sync your recordings periodically every 1 hour or so. In case, you need to sync recording immediately you can click on 'Sync Recording'.
MeetRecord requires the following permissions to generate recordings and analytics:
1. View your user details including email
To get your name, email and profile image.
2. Read Google Calendar events
To get your meeting schedule and participants information.
Details like Meeting topic, Meeting time, participants’ info (name, email, joining time), will be synced with MeetRecord. This helps to calculate important sales metrics like participant engagement, etc.
3. Read your Google Drives files and file metadata
Google saves the meeting recordings in Google Drive in the “Meet Recordings” folder. The recordings in this “Meet Recordings” folder are synced with your MeetRecord account. These meetings are analyzed for business analytics – like engagement score, competitor mentions, feature mentions, etc. You can also share part of the recording and analytics data securely.
All data is transferred and stored securely using HTTPS and strong encryption.
Uninstalling the MeetRecord Add-on
1. Login with your Zoom account and navigate to the Zoom App Marketplace
2. Click Manage > Installed Apps or search for the MeetRecord AI app.
3. Click the MeetRecord AI app.
4. Click Uninstall.
1. To the Sign up page and enter your email address
2. Click on the 'Connect' button to connect your Zoom account
3. Authorize Zoom account integration
4. We immediately start processing recordings in your Personal Meeting ID. Wait for the processing to complete. It would ideally take around 3 minutes.
5. Click on 'View Recordings' to check the recording.
6. We will automatically sync your recordings periodically every 1 hour or so. In case, you need to sync recording immediately you can click on 'Sync Recording'.
- Next time when you do a Zoom call, On the Zoom app, click on the Record button > and then 'Record to the Cloud'.
MeetRecord shall fetch the recordings from you Zoom Cloud Storage using APIs. MeetRecord's AI software will analyze calls for insights and add them to your account.
Currently, MeetRecord lets user connect their individual accounts to sync recordings for analysis.
We ask the following permissions -
1. View your meetings (permission - meeting:read)
Get the list of meetings to sync for recordings.
2. View your recordings/ (permission - recording:readDelete)
Fetch recordings and analyze for insights.
3. View your user information (permission - user:read & user_info:read)
Get the user details authenticate and sync recordings.
No, you don't need engineering or technical support to get started.
You only need to have a Zoom account with valid login credentials!
Good news! We have a Free plan for individuals or small teams of up to 5 people.
You can check the pricing plans here
You need the following things:
Mandatory
- Work email address
- Zoom account
Optional
- Outlook or Google calendar account
- Credit card is not required
Only the meeting host (owner), Manager, or Admin can edit speakers.
How can I edit the Minutes of Meetings (MoM)?
- Go to the Recording page of the meeting.
- Click on the MoM tab on the right section of the page.
- Edit the Minutes of Meeting and click on the Update button.
Note: Only the meeting host (creator), Manager, or Admin can edit speakers.
- Go to the Recording page of the meeting.
- Go to the Speakers section (bottom-left )of the page.
- Click on the edit icon (right) for the speaker that you want to edit.
Note: Only the meeting host (creator), Manager, or Admin can edit speakers.
- Go to the Recording page of the meeting.
- Click on the Transcript tab on the right section of the page.
- Click on the edit icon (top-right) for the transcript that you want to edit.
Note: Only the meeting host (owner) or Manager or Admin can edit transcripts.
We found the meeting participants are hesitant of unsolicited or unexpected bots joining the call. That is why MeetRecord avoids joining via bots or tele-bots.
Both Zoom and Teams allow the host to securely record the meetings after the consent of the participants. We sync your recordings periodically.
- Case 1 - If you have connected both: Zoom and Calendar account (Recommended)
- MeetRecord checks for new recordings after 1 hour of the "scheduled end-time" of the meeting. We add an extra margin as meetings tend to spill over.
- Case 2 - If you have connected Zoom account only
- Meetrecord checks every 1 hour for a new recording. We scan at such a high frequency since Zoom returns only 1 recording result for "Free" and "Basic" plans.
MeetRecord requires the following permissions to generate recordings and analytics:
1. View your meetings (permission - meeting:read)
Get the list of meetings to sync for recordings.
2. View your recordings/ (permission - recording:readDelete)
Fetch recordings and analyze for insights.
3. View your user information (permission - user:read & user_info:read)
Get the user details authenticate and sync recordings.
All data is transferred and stored securely using HTTPS and strong encryption.
1. Click on the 'My account' icon in the bottom-left corner
2. Click on 'Settings' on the left menu
3. Connect the integration you require.
How can I integrate Outlook, Zoom, Gainsight, Salesforce, etc.?
1. Click on the 'My account' icon in the bottom-left corner
2. Click on 'Settings' on the left menu
3. Connect the integration you require.
What permissions does MeetRecord request for Zoom Integration?
MeetRecord requires the following permissions to generate recordings and analytics:
- User Details - To get the meeting URL to seek recordings
- Recordings - To fetch the latest recordings to transcribe and analyze them.
All data is transferred and stored securely using HTTPS and strong encryption.
What is the frequency of syncing the recordings?
- Case 1 - If you have connected both: Zoom and Calendar account (Recommended)
- MeetRecord checks for new recordings after 1 hour of the "scheduled end-time" of the meeting. We add an extra margin as meetings tend to spill over.
- Case 2 - If you have connected Zoom account only
- Meetrecord checks every 1 hour for a new recording. We scan at such a high frequency since Zoom returns only 1 recording result for "Free" and "Basic" plans.
Is there a bot that joins the calls to record meetings?
We found the meeting participants are hesitant of unsolicited or unexpected bots joining the call. That is why MeetRecord avoids joining via bots or tele-bots.
Both Zoom and Teams allow the host to securely record the meetings after the consent of the participants. We sync your recordings periodically.
How can I edit the transcript?
- Go to the Recording page of the meeting.
- Click on the Transcript tab on the right section of the page.
- Click on the edit icon (top-right) for the transcript that you want to edit.
Note: Only the meeting host (owner) or Manager or Admin can edit transcripts.
How can I edit the Speakers?
- Go to the Recording page of the meeting.
- Go to the Speakers section (bottom-left )of the page.
- Click on the edit icon (right) for the speaker that you want to edit.
Note: Only the meeting host (creator), Manager, or Admin can edit speakers.
Who can edit the transcripts, speakers, or other recording information?
Only the meeting host (owner), Manager, or Admin can edit speakers.
How can I edit the Minutes of Meetings (MoM)?
- Go to the Recording page of the meeting.
- Click on the MoM tab on the right section of the page.
- Edit the Minutes of Meeting and click on the Update button.
Note: Only the meeting host (creator), Manager, or Admin can edit speakers.
How can I upload call recordings to MeetRecord manually?
This feature is currently in development. Expected roll-out time - 30th April '22
How will it work?
- Create a google folder called 'MeetRecord Recordings'
- Add your recordings (.mp4 files) to the folder.
- The system will fetch 25 latest recordings, analyze and add them to your MeetRecord account.
To get early access to this feature, contact us on support@meetrecord.com
How do I share the recording?
1. Go to the Recording page of the meeting.
2. Click on the Share button on the bottom-right of the recording video.
3. Copy the generated link and share it in email, slack or messaging platform of your choice.
What are public and private links?
Use Public link to securely share the recording or snippet with anyone outside the organization. This link can be viewed without logging in on MeetRecord.
Note - Anyone who has this link can view the public recording page. Use only the links generated from the platform to share recordings publicly.
Use Private link to share the recording on snippet inside your organization. This link needs the user to be logged in to view the recording.
Note - Sharing a private link is recommended within the organization
What is visible in a publicly shared snippet or recording?
Your shared links are extremely secure. Use only the links generated from the platform to share recordings publicly.
If someone tries to visit with incorrect link, they see -
With the correct {share_id}, viewer can only see the following -
- Meeting name, time, duration
- Participants and speaking duration
- Meeting transcripts
- Meeting recording video
How can I share a part of the recording or How can I share a recording snippet?
You can share the part of the recording in 2 ways:
Select topic and share
- Select the Topic (part of the recording you want to share)
- Click on 'Create Snippet'
- Copy the generated link
Select the timeline and share
- Drag the range markers to start and end time (part of the recording you want to share)
- Click on 'Create Snippet'
- Copy the generated link
1. To the Sign up page and enter your email address
2. Click on the 'Connect' button to connect your Zoom account
3. Wait for the processing to complete. It would ideally take around 3 minutes.
4. Click on 'View Recordings' to check the recording.
5. We will automatically sync your recordings periodically every 1 hour or so. In case, you need to sync recording immediately you can click on 'Sync Recording'.
What do I need to get started?
You need the following things:
Mandatory
- Work email address
- Zoom account
Optional
- Outlook or Google calendar account
- Credit card is not required
Do I need any engineering or tech support?
No, you don't need engineering or technical support to get started.
You only need to have a Zoom account with valid login credentials!
Where and how do I sign up?
You can check the Sign-up page . You need a valid work email address to get started.
What are the pricing plans? Is there a Free plan?
Good news! We have a Free plan for individuals or small teams of up to 5 people.
You can check the pricing plans here